RETURN:

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You can return your order within 14 days after shipping. After this period, it is unfortunately not possible to return it (unless the problem is covered by the warranty).

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We will return your money or you can exchange your product when the following conditions are met:

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• Send an email to retour@ateliercontent.be in which you mention the products you purchased (name and product code) alongside a short explanation for your return.

• The request needs to be sent within 14 days after the ship date.

• The articles need to be sent back in the same condition they were sent in. This means in the original box and with any accessories that were included.

• The soles of the shoes have been equipped with a protective foil, so you can try on the shoes without damaging the sole. We will only accept returns if this foil is still in its original state.

• Return the goods within 20 days after they have been delivered, at your expense, to Atelier Content, Brabantdam 56, 9000 Gent 

• These goods need to be returned to us by courier (DHL, FedEx, etc.) or via a trackable (preferably insured) Bpost delivery. Any insurance costs and the shipment risk are at your own expense.

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Upon receipt of the return package, we will deposit the amount (excluding the shipping costs) into your account within 14 days.

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​EXCHANGE:

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​If you want to exchange a product for a smaller or larger size, we will send you this item free of charge, when we have it in stock. If the article is no longer available, you will receive a refund.

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​If you have any questions, do not hesitate to contact us.

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The 'Moments by Content’ team.

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